TERMS AND CONDITIONS

 

 
1. Business Hours
 
Our Head Office is open from 8.30am to 5.30pm Monday to Friday, 8.30am to 12.30pm Saturday (UK time). Sunday Closed
 
2. How to Order
 
You may place your order by INTERNET (secure), Phone and e-Mail. Orders can be accepted in store at our showroom.
 
We are suppliers of mainly non-standard items, this means by their very definition the parts may not be a straight forward do it yourself fit. In some cases modifications or adaptations may be required to achieve an acceptable fit. We therefore advise that parts supplied by ourselves are fitted by qualified and reputable people.
 
Orders placed via our online shop are submitted as offers to purchase and will not be accepted by ourselves until confirmed by us in the form of an invoice.
 
The confirmation email is purely an acknowledgement that you have submitted an order and allows you to check that you have entered all the information correctly.
 
We may refuse to accept an order where:
*goods are out of stock or no longer available
*we cannot get authorisation for payment
*there is a product or pricing error in the description of goods.
If any of the above are applicable we will contact you to explain the position.
 
3. How we Despatch
 
Orders will be despatched by a reputable shipping company. We offer excellent delivery times including 24 hour, 48 hour and next day timed deliveries. Local deliveries will be despatched by our own delivery service. We make every effort to deliver goods within the estimated timescales, however delays are occasionally inevitable due to unforeseen factors. Autotechnica shall be under no liability for any costs, damages, charges or expenses caused by any delay for the delivery of goods under circumstances beyond our control
 
Delivery times are working days excluding Saturday, Sunday and public holidays. Saturday deliveries incur extra charges and are usually not guaranteed.
 
4. Method of Payment
 
We accept all major Credit and Debit cards.
 
We will not dispatch goods or put goods on back order until payment is received in full.
 
Sometimes back orders are placed in good faith but sometimes due to circumstances beyond our control manufacturers or importers may be out of stock whereby a full refund will be offered.
 
5. Prices and VAT
 
All advertised prices include the current UK rate of VAT. All prices are subject to change without prior notice, however if due to circumstances beyond our control prices are incorrect we will notify you before dispatch.
 
6. Back Orders
 
We carry good stocks of all advertised products. However, should an item be temporarily out of stock and not available for despatch within 5 to 7 days, you will be notified as soon as possible. Special Orders will be confirmed with an expected delivery date.
 
7. Warranties
 
All parts are covered by the Manufacturers Warranties and/or Guarantees. Goods returned under warranty must be accompanied by a valid proof of purchase and will be dealt with accordingly. Where necessary goods will be returned to the manufacturer for inspection and report.
 
Autotechnica can assume no responsibility for misuse or incorrect application by the user. Autotechnica will not accept responsibility for carriage costs incurred in returning goods or for any fitting costs involved in warranty items.
 
Where goods are returned to ourselves they should be accompanied by the senders invoice and name and address and a valid authorisation number. Where goods are alleged to be defective the purchaser agrees to return such goods for inspection and report (without us replacing the said goods prior to such inspection) The purchaser also accepts that it is reasonable to inform us of any problems before contacting independent third parties and incurring extra costs. This allows us to remedy the defect failure or interruption as third parties are often biased.
 
Please Note: Alloy Wheels in polished or chrome finish are not covered by a warranty. This is due to the climate in the UK and salts that are used on the roads.
 
8. Images and Limitations upon Liability
 
Some images shown on the site may not be the image for your specific vehicle, but more a generic image for illustration purposes only. Parts cannot be returned because of the image not matching.
 
We aim to ensure that all information on our website is correct however we can not be responsible for the use of the information given.
 
Advise given by Autotechnica staff is based entirely upon information given by the purchaser with no inspection under taken.
 
All advise given is indicative only and in some cases shall amount to an opinion only.
 
9. Typographical Errors
 
In the event of an incorrect price listed on Autotechnica.co.uk due to typographical error, Autotechnica.co.uk shall have the right to refuse or cancel any orders placed for product listed at the incorrect price at any time.
 
10. Discontinued Products
 
Because many catalogues are changing all the time, we may have overlooked a product that maybe discontinued . If you order a product and it has been discontinued or not available we will inform you as soon as we can. You will be refunded or offered a alternative for any discontinued or unavailable item. Subsequently, they will be removed from the website.
 
11. Returns
 
All returns must be authorised by Autotechnica.
 
You have the right to cancel or exchange your order up to 7 working days after the day of delivery. Any non-faulty goods returned outside of the 7 day period without notice during the period we reserve the right to refuse.
 
It is your responsibility to return the goods to us, at your expense, unused and in the same condition that you received them in.
 
Once the goods are returned to us, we will refund you in full within 7 working days. You will receive the refund using the same payment method you used to pay for the goods. If you would like to exchange to a higher priced item we will ask your agreement to take payment for the difference, and if the exchange is for a lower priced item the difference will be refunded to you.
 
Every order direct from Autotechnica. will be courier delivered and require a signature upon receipt. Prior to signing for goods we ask that you check that the goods are both undamaged and that all goods are in the consignment that should be. Signing for the goods is an acceptance that everything in the delivery is as it should be and undamaged.
 
All goods are sold subject to the manufacturer's Conditions of Sale and Guarantee. Goods specially ordered cannot be returned for credit or refund. Any cancellation on such orders will incur a 30 percent handling charge. The property in the goods does not pass until payment has been received in full.
 
Under no circumstances will Autotechnica be held liable for any fitting charges incurred by the purchaser. It is the purchasers responsibility to ensure he has the correct parts prior to fitting.
 
No liability or returns are accepted where purchases attempt to modify or install components where it is known or ought to be reasonably known to the purchaser that the part is incorrectly supplied or otherwise not in accordance with the order.
 
The provisions of these clauses do not affect your statutory rights.
 
12. Wheels and Tyres
 
Credit less all freight, dismantling and cleaning charges plus 30 percent handling charge, tyres must not be driven on. Wheels and tyres that have been fitted are non-returnable. Please note, all wheels and tyres left on our premises will be disposed of within 7 days. Polished wheels and chrome wheels have no guarantee / warranty due to British road and weather conditions. Please also note that although we tighten the nuts to the correct torque, the nuts may need re-tightening after 20 miles or so of driving. If for any reason there is a problem with the wheels, it is the customers responsibility to ensure that a backup set of wheels is available due to manufacturers directives. Do not use pressure washers or abrasive wheel cleaners containing abrasive or acidic properties for wheel cleaning, any warranties will be void. Please note if tyres are driven on when flat all warranties are void. Manufacturers warranties are subject to their own terms and conditions and customers should be aware that it can take up to 12 weeks to resolve.
 
We will always endeavour to deliver your order within 3 working days form date of dispatch. This is provided the goods are in stock at the time of the order or we telephoned or emailed you advising you of a delay. We do not pay for return carriage for any items what so ever unless they were damaged or faulty at the time of delivery and we were advised immediately.
 
14. Faulty Goods
 
All goods are subject to manufacturers terms and conditions.
 
15. Damaged Merchandise
 
All goods are inspected prior to shipment. Claims for goods must be made immediately and signed for as damaged otherwise the claim will be void.
 
16. Privacy Policy
 
No personal information of our customers will be sold or distributed to any third parties
 
Cookies
 
 
What is a cookie?
 
 
Cookies are text files containing small amounts of information which are downloaded to your personal computer, mobile or other device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user's device.
 
Persistent cookies - these cookies remain on a user's device for the period of time specified in the cookie. They are activated each time that the user visits the website that created that particular cookie.
 
Session cookies - these cookies allow website operators to link the actions of a user during a browser session. A browser session starts when a user opens the browser window and finishes when they close the browser window. Session cookies are created temporarily. Once you close the browser, all session cookies are deleted.
 
Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improve the user experience.
 
You can find more information about cookies at www.allaboutcookies.org.
 
Google Analytics
 
This website uses Google Analytics to help analyse how users use the site. The tool uses "cookies," which are text files placed on your computer, to collect standard Internet log information and visitor behavior information in an anonymous form. The information generated by the cookie about your use of the website (including your IP address) is transmitted to Google. This information is then used to evaluate visitors' use of the website and to compile statistical reports on website activity for JJB Motors LIMITED.
 
We will never (and will not allow any third party to) use the statistical analytics tool to track or to collect any Personally Identifiable Information of visitors to our site. Google will not associate your IP address with any other data held by Google. Neither we nor Google will link, or seek to link, an IP address with the identity of a computer user. We will not associate any data gathered from this site with any Personally Identifiable Information from any source, unless you explicitly submit that information via a fill-in form on our website.
 
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For more information about Google Analytics, view their terms of service here: http://www.google.com/intl/en_uk/analytics/tos.html
 
Using web browser settings to manage cookies
 
The Help menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. You can also disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on's settings or visiting the website of its manufacturer.
 
However, because cookies allow you to take advantage of some of the Website's essential features, we recommend you leave them turned on. For example, if you block or otherwise reject cookies you will not be able to add items to your Shopping Basket, proceed to Checkout, or use any of our products and services that require you to Sign in. If you leave cookies turned on, remember to sign off when you finish using a shared computer.